POLICIES

Pricing & Rates: Prices quoted are for the contract dates only. Please inquire about rates if a longer rental period is required. All charges are for rental duration, whether equipment is used or not.

Will Call Orders: Will call pick up and return times are Monday through Friday between the hours of 9:00AM to 4:00PM. A non-refundable 50% initial payment and signed contract is required for all reservations. Reservations must be finalized and paid in full prior to the beginning contract date.  All new customers will have a $250.00 security deposit on their first will call order that is fully refundable once the items are returned.

Delivery Orders: A non-refundable 50% initial payment and signed contract is required for all reservations. Once a reservation is made, no tents may be removed (or added and then removed) from the reservation without still incurring 50% of the tent total. Reservations must be finalized and paid in full 2 weeks prior to the beginning contract date. No refunds will be issued for changes made within 2 weeks of the beginning contract date. Delivery fees are calculated by zip code and truck requirements. Beyond tailgate fees will apply if additional labor and time is needed for delivery of items (carrying long distances, stairs, elevators, etc.). After-hours fees will apply for deliveries and/or pickups required outside of normal business hours. Set up and tear down of applicable items is not included in the delivery/pick up fee. Arrangements for set up and tear down for these items must be made prior to delivery with an additional charge. We do our best to accommodate specific delivery dates and times, but scheduling is subject to change.

Payments: All payments are non-refundable. Payments can be made by check or credit card. Payments made via check must arrive at least 5 business days prior to any payment deadlines for processing purposes. All payments made via credit card will entail a 3% processing fee. If an invoice is required for payment, this must be communicated in advance of any payment deadlines. A credit card is required to be kept on file for all customers. The card will not be used without notice and will only be used for incidentals, unless requested to be used for payment. Expect any unpaid balances to be charged to said card on file after 30+ days from the end of the contract date unless other arrangements have been communicated.

Late Returns & Payments: Customer shall pay the rental fee, plus such additional charges or fees as may be agreed upon or changeable pursuant to the terms of this agreement. Past due charges are subject to interest of 1 ½% per month and added to the outstanding balance every 30 days until the payment is made in entirety.

Cancellations & Postponements: As the reserved items will be made unavailable to other clients, cancellation of the reservation will forfeit any payments that have previously been made. Day of cancellations for will call orders will be liable for either the full amount of the contract or a possible restocking fee. Deliveries cancelled within 2 weeks of the beginning of the contract date will be liable for the full amount of their contract.  If the decision to postpone an event is made no later than 30 days prior to the event date, the contract may be moved to a new date within 1 year of the original event date. Any payment that has been made will still be applied. Originally contracted rental items will be subject to availability on the new event date. If the decision to postpone an event is made within 30 days prior to the event date, or the new event date is over 1 year from the original event date, any payments will follow the same policies as if the reservation was cancelled. If an event in a series (monthly, annually, etc.) is cancelled no later than 30 days prior to the event date, any payments that have been made can be put towards the next event in the series, so long as the next event is within 1 year of the original date. If the decision to postpone an event in a series is made within 30 days prior to the event date, or the next event date is over 1 year from the original event date, any payments will follow the same policies as if the reservation was cancelled.

Damage Waiver & Missing Equipment: The Damage Waiver is a 9% non-refundable charge applied to all orders. It covers accidental damage and expected wear and tear on the items. The Damage Waiver does not cover missing items. The customer will be held responsible for The Rental Depot’s full replacement cost of any items that are not returned. If items are missing, the customer will be notified and will be able to return the items to have the charges removed. Any damaged or broken items will need to be returned to be considered damaged and not missing. The Rental Depot holds the right to charge additionally for excessive damage due to negligence, theft, or abuse – as well as labor for extensive repairs. Linens with severe damage such as candlewax or mold are not covered by the Damage Waiver and will incur a fee based on the additional cleaning labor required. The linens will be considered a loss if they are soiled beyond two cycles of treatment and washing, at which point the customer will be charged the full replacement cost. For tents, the Damage Waiver covers accidental damage to frame and fabric materials up to $500. Any acts of God (tornados, hurricanes, etc.) are covered by The Rental Depot insurance.